Shipping costs vary depending on the delivery address, weight and total volume of products ordered

When you place an order with FAIRINDO, shipping costs are included in the final price. The system calculates fees based on the delivery address and automatically changes them when you add products or change quantities. You can also pick up your purchases directly from our premises free of charge by making an appointment with us beforehand (contact@fairindo.com).

Choose how you want to ship with us

We want to help our customers choose the best delivery option that suits their needs and budget. Customers have the option to purchase the product and select "pick up" during the "estimate shipping" process. After the purchase, customers will be contacted by contact@fairindo.com to estimate the delivery costs based on the weight and volume of the order (examples: gazebos, solid furniture and other lava stone statues). This process allows customers to have more control over the shipping costs and ensures that the delivery cost is accurate based on the specific order's weight and size.

At FAIRINDO, we have a limited stock of our products to guarantee you a shipping time of 5 to 7 working days (provided that all products and/or colors are available immediately) in France, except for palletized orders, where delivery can be made within 7 to 10 working days. Standard service does not include delivery to the floor. Product assembly is also not included. The delivery time of each item in your cart may vary depending on the different products and/or special conditions. 

At the time of delivery

When the consumer takes possession of the property, the risks of loss or damage are transferred to him. Therefore, it is important to:

- Do not sign the delivery note until you have verified the contents of the package(s) and the condition of the goods if you have the opportunity.
- If you have the opportunity to examine your merchandise, do not give in to pressure from the delivery people and take your time to do so calmly.
- If you cannot verify the condition of the goods, please express reservations about the delivery note (mandatory condition for making any claim for a product received in bad condition due to transport)
- In the event of a delivery refusal, please take photos of the status of the package(s) in order to speed up management and notify the impact through your customer area. 
- In the case of large and/or heavy items, it is strongly recommended that a third party assist you in getting your items to your home.

Delivery failure for "incomplete or incorrect address"

FAIRINDO cannot be held responsible for any delivery failure due to an address declared incomplete by the carrier.

In case of return of a package marked "incomplete address" or declared NPAI ( does not live at the address indicated ) by the transport company, we will make a credit note of the customer’s order as soon as it returns to our premises.

- Verify that you have provided the sender with your correct and complete contact information.

- Ensure your name is on your mailbox and/or doorbell and/or intercom.

- In case of delivery failure, you have 10 working days to collect your parcel. After this period, it will be automatically returned. So check that the 10/15 consecutive days to pick up your parcel from the postal contact point or pick-up point is not exceeded.

- Verify that the sender is not responsible for this return.

The credit note will be reduced by the amount of delivery costs incurred by FAIRINDO including during operations "Shipping costs offered" since our company pays in all cases the amount of delivery to the carrier.

If the parcel is returned for a reason attributable to you (unclaimed parcel, incorrect/incomplete address, etc.), you will have to pay a new delivery fee before any redirection of the parcel.

In the event of a delay due to any event (inclement weather, accidents, etc.) which does not allow the normal delivery of the products, FAIRINDO cannot be held responsible for delays in delivery.

You can see all the detailed fees on your cart before validating the order, the selected products, the shipping costs and any commissions and taxes. It is very important before clicking on “Validate order” to confirm that everything is correct, products, quantity, adress.

Due to the volume of shipments during the weeks of various promotions, such as Black Friday, deliveries can be delayed.

Delivery address

FAIRINDO makes shipments in mainland France directly through their website. However, for deliveries to other destinations, customers should contact us at contact@fairindo.com to inquire about shipping options. For deliveries to private individuals mentioned above, VAT is included in the price, according to the VAT of each country.

Our deliveries are all made at the "no door" meaning that they are made at the bottom of your building or in front of the portal. You must therefore make arrangements to receive your package and transport it on your own. The same applies to the assembly of products.

Calculation of shipping costs by weight and volume of products:

Shipping costs vary depending on the delivery address, weight and total volume of products ordered. 

Shipping costs for orders in mainland France will be calculated based on the total weight of the products purchased at the time of purchase.

You can see here the price* table for single package of 30Kg maximum, and maximum dimensions: (length + width + height) < 2 m

* These shipping charges are only valid for delivery in mainland France for products at www.fairindo.com. For delivery to DOM-TOM, Corsica, or other country in Europe, the shipping costs may vary. 

The higher the quantity of product, the higher the volume and weight, the higher the shipping costs. 

For example, a table generates more shipping costs than a chair, due to volume and weight. But also, two products of similar dimensions can generate different shipping costs because the weight can vary depending on the material used for manufacturing.

For products weighing more than 30 kg, we propose you a shipping price base on our data at this time. If you feel that it is too expensive, you can purchase the product, then when you estimate your shipping tick "pick up". We will contact you (contact@fairindo.com) to estimate your delivery costs based on the volume and weight of the order (for example, gazebos, solid furniture and other lava stone statues..).

For your peace of mind, all shipments have all-risk insurance that protects your order up to 24 hours after delivery. With this insurance, we guarantee replacement or compensation as the case may be, for damages derived from transportation. In order to start this insurance, it is very important to report the impact on the delivery slip and have the necessary evidence to this effect.

If you have any questions or concerns regarding shipping options, you can reach out to us at contact@fairindo.com for assistance.