1. Purpose

The terms and conditions here govern the acquisition of products offered on the website www.fairindo.com owned by FAIRINDO.
Any acquisition implies the full and unreserved acceptance of each of the stated general conditions, without prejudice to the acceptance of any special conditions that may apply after acquiring certain products.
These terms and conditions may be modified without notice, therefore, it is advisable to read its contents very carefully before proceeding with the acquisition of any product offered on our site.

2. Identification

FAIRINDO, pursuant to Law 34/2002, of 11 July, of the Society of Information Services and Electronic Commerce, informs you that:
• Company name: Mathieu MERGANS
• Trade name: FAIRINDO.
• Siret No: 830 316 014 00018.
• Head Office: 6, Rue des confréries 17490 Beauvais sur Matha - FRANCE
• RCS status has been registered in the Registry of Saintes since 19/06/2017 

3. Communications

All notifications and communications between users and FAIRINDO will be considered effective, for all purposes, when made by any of the means listed below:

• Customer Service Contact: contact@fairindo.com

If you need to modify and/or cancel a product, an order or change your delivery address, it is essential to generate this request in your customer area, in the "Order History" section.

4. Products

The proposed products, as well as their characteristics and price are displayed on the screen.  FAIRINDO reserves the right to decide at any time which products and/or services are available to customers. In this way, FAIRINDO will be able at any time to add new products or offers and/or services to those already presented.FAIRINDO also reserves the right to withdraw or stop offering any product offered at any time and without notice.


To acquire any product, you will need to create a customer account on our site. FAIRINDO will give you an identification name and a password, which will serve you to be able to access all our products and make your orders while following the instructions indicated in the purchase procedure, This will involve reading and accepting all of our Terms and Conditions, Special Terms and Privacy Policy set out at www.fairindo.com.


OBSERVATIONS
The offers presented on www.fairindo.com are valid within the limits of available stocks. FAIRINDO reserves the right to modify the product assortment according to the constraints imposed by its suppliers. Photos not contractual.



WARNING
The user must, in all cases, and before making the purchase of a marketed article, ensure that it is suitable for the use he wants to give it.
The user is responsible for following and adhering to the safety guidelines and recommendations mentioned below.
At FAIRINDO, we recommend that furniture be secured and/or secured to prevent possible serious or fatal injury from the furniture being overturned. To prevent them from falling over, it must be permanently attached to the wall with the necessary fasteners and hardware depending on the type of wall.


Certain precautions must be followed even after installation:

- Do not place a TV or other heavy object on a dresser or other piece of furniture that has not been designed for this purpose.
- Place heavy objects in drawers underneath.
- Do not allow children to climb or hang from drawers, doors or shelves
- Check the stability of the furniture.
- Do not allow children to stand on furniture or open more than one drawer at a time

- Install fixtures that attach furniture to the wall. Do the same with the fixtures you put on.

FAIRINDO is not responsible for injury or damage caused by failure to comply with the above recommendations.

For hammocks, deckchairs and similar items, FAIRINDO recommends that you tighten the screws at least once a year to ensure their stability.

Before each use, make sure that the connection is correct, that the screws are tightened correctly and that the article is in perfect condition for optimal use and thus avoid possible damage, fall or pinching of the fingers.

5. Availability and Replacements

FAIRINDO claims to guarantee the availability of all its products posted on www.fairindo.com . However, in case the desired product is no longer available, the customer will be informed of the situation. In the same way that, in case the product is no longer in stock at the time of purchase, the customer will have the possibility to RESERVE the product in question, in order to be delivered as soon as it is available.


If the product is not available, and the customer has been informed, FAIRINDO may provide a similar product without a price increase to the customer, which it may accept or refuse by exercising its right of withdrawal and termination of the contract.


In case of total or partial unavailability of the order, it will be blocked automatically and shipped as soon as ALL the products of the order are available. If the replacement of the proposed product is refused by the customer, the refund will be made within 15 working days.

6. Purchasing and Engagement Process

To make any order on www.fairindo.com, it is necessary that the customer is on age. 

In addition, the customer must register on www.fairindo.com through a form, which will provide FAIRINDO with the necessary information for the contract; all data about the customer about their identity must be complete and real about their identity and the customer must accept the FAIRINDO privacy policy.

It is also advisable that the customer prints and/or keeps a copy in a safe place, the conditions of sale at the time of the order, as well as the proof of receipt sent by FAIRINDO via e-mail.

To cancel an order, you must make the request by accessing your customer area*, in order to give it the highest priority and thus be able to cancel the management of the shipment of the order. It’s the only way to block the shipment.

IMPORTANT: Requests for cancellation and/or modification, made by email, internal message, etc. will not be considered.

For all requests for changes to your order/delivery address, it is essential to generate this request in your customer area.

INVOICING

One week after sending your order, you can have your purchase invoice.

To this end, the customer agrees to receive this invoice in electronic format. Invoices will be located in the ORDER HISTORY section of the customer’s user account.

7. Delivery

The order will be delivered to the address indicated by the customer at the time of purchase according to the chosen modality.


At the time of delivery:

When the consumer takes possession of the property, the risks of loss or damage are transferred to him. Therefore, it is important to:

- Do not sign the delivery note until you have verified the contents of the package(s) and the condition of the goods if you have the opportunity.
- If you have the opportunity to examine your merchandise, do not give in to pressure from the delivery people and take your time to do so calmly.

If, at the time of the verification of the goods, it appears that it is not in accordance with the purchase order or that it was damaged during transport, you can refuse it or accept it by indicating on the delivery note that it is damaged. In addition, if the packaging does not show any damage, it is still recommended to indicate on the delivery slip “subject to unpacking”, a mandatory condition for making any claim for a product received in bad condition due to transport

Delivery failure for "incomplete or incorrect or missing address":

FAIRINDO cannot be held responsible for any delivery failure due to an address declared incomplete by the carrier. In case of return of a package marked "incomplete address" or declared NPAI ( does not live at the address indicated ) by the transport company, we will make a credit note of the customer’s order as soon as it returns to our premises.

-Verify that you have provided the sender with your correct and complete contact information.

-Ensure your name is on your mailbox and/or doorbell and/or intercom.

-Verify that the sender is not responsible for this return.

The credit note will be reduced by the amount of delivery costs incurred by FAIRINDO including during operations "Shipping costs offered" since our company pays in all cases the amount of delivery to the carrier.

If the parcel is returned for a reason attributable to you (unclaimed parcel, incorrect/incomplete address, etc.), you will have to pay a new delivery fee before any redirection of the parcel.

In case of a delay due to any event (inclement weather, accidents, etc.) which does not allow the normal delivery of the products, FAIRINDO cannot be held responsible for delays in delivery.

Shipping costs vary depending on the delivery address, weight and total volume of products ordered.

Our deliveries are all made at the "no door" meaning that they are made at the bottom of your building or in front of the portal. You must therefore make arrangements to receive your package and transport it on your own. The same applies to the assembly of products.  In case of return of the goods following a failure of delivery, the return fees will be charged to the customer.

ATTENTION: When you detect NO receipt of a product, or receipt of a product different from what you ordered where it does not comply with what appears on the site, the customer will have 48 hours from receipt to notify the impact.

DELIVERY TIMES

The transportation companies we work with are:

- GEODIS

- CHRONOPOST

- UPS

The delivery time is between 3-4 days* in metropolitan France after shipment and after payment of the order according to the volume** of it.
On Saturdays, Sundays and holidays there will be no shipping or delivery.

*If all products and/or colours are available immediately. For other European countries, the deadline is 4/5 working days.

** For large products, orders will be sent on pallets. Delivery time between 7 and 10 days.

8. Prices, Taxes and Fees

The prices of the products displayed on www.fairindo.com  will be indicated in Euros unless otherwise stated as guaranteed during the validity period of the same, unless typographical error and regardless of the destination of the order.

The final prices for all products, (and if applicable, the final price per unit of measure, when required) with their features, offers, discounts, etc. listed in each of the articles that appear on the www.indofair.com catalogue.


• All products include VAT (unless you have an intra-Community VAT number)

• The VAT rate is that of the destination country. For France it is 20% for example.

• Shipping costs: Shipping costs are the responsibility of the end customer for the customers.

•Additional charges: When the customer makes a purchase with the Paypal payment system, or Stripe the customer will assume the corresponding commission indicated by the latter.

Product prices may change at any time. In this case, the applied price will be in effect on the date of the order. In any case, the final cost will be communicated to the customer in the electronic purchasing process before the customer formalises their acceptance.

9. Terms of Payment

We offer the following payment methods:


a. Credit or Debit Card

You can make the payment immediately through our bank’s secure SSL payment gateway. In case of cancellation or return of the order, the amount will be refunded on the same payment card. Both personal and banking data will be protected thanks to all the security measures established by the Organic Data Protection Act 15/1999 and its Development Regulation in complete confidentiality.

The 3D Secure technology guarantees the highest security in transactions, by verifying the cardholder’s authorization through the Verified by VISA and MasterCard SecureCode systems. The customer will be redirected to their bank’s website, which will ask for additional security information. Once the information is verified, you will be automatically redirected to our website for payment confirmation.

b. PayPal

Payment of the order will be authorized by Paypal, however the money will not be withdrawn as long as PayPal checks that everything is correct. For this, it will be essential to have a PayPal account.

When the customer makes a purchase with the Paypal payment system, this service will have an additional 3.5% + 0.35€ of the total amount of the order, determined by Paypal as a management fee.

10. Returns and Withdrawal Policy

Our policy, in compliance with the regulations in force, indicates that the consumer as well as the user has a period of 14 working days* to exercise his right of withdrawal without having to justify his decision and without incurring other costs (with the exception, where applicable, of return costs) as those provided for in Article 107.2 and 108 of RD1/2007, of 16 November, by which the text referring to the General Law of the Defense of Consumers and Users is approved.

The customer has 14 calendar days upon receipt of the requested goods or products to inform FAIRINDO of his decision to withdraw from the contract.

The withdrawal implies that FAIRINDO will refund the sum already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for its payment.

During this period, the consumer will inform the company of his decision to withdraw from the contract by filling in the form at the end of this document to send it to the e-mail address contact@fairindo.com

FAIRINDO will communicate to the consumer on a durable medium an acknowledgement of receipt of the withdrawal. To return a product, it is essential that it is in perfect condition, disassembled, and that it is returned in its original packaging, with all its accessories and without having been used. If any of these conditions are not met, the return will be refused. Once we receive the request, we will contact the customer to provide the details of the refund.

The customer will bear the costs of returning the goods.


OBSERVATIONS

FAIRINDO will not exchange or refund any product handled or misuse of the customer, breach, etc.; any warranty will be lost. In case of defective products, shipping costs will be covered by FAIRINDO. 

In other cases, they will be at the customer’s expense. If the cancellation of the order is communicated to us before sending it, the customer will be exempt from all fees.

In case of replacement of a product, it may not necessarily be the same as the previous one but in all cases it will be an improved or similar version. Both the pickup and its replacement will be managed by FAIRINDO through our carrier.

See the service conditions.

11. Guarantee

Products acquired through www.fairindo.com benefit from a 6-month warranty period for any order placed on or after 01/01/2023, which covers possible manufacturing defects of the product, as well as any other failure produced during that period.

The user must inform FAIRINDO of the non-compliance within two months of becoming aware of it.
The buyer has 6 months warranty from the date of purchase indicated on the invoice. Depending on the conditions of use and the products, we can study a warranty extension or offer a personalized warranty. FAIRINDO will not be liable for damage caused by a non-professional installation, by products modified or handled by the customer or any other person not authorized by the manufacturer, by misuse, manipulation and/or short-termlike any other sign of mistreatment. The product to be repaired or replaced must always correspond to the one sent by FAIRINDO, accompanied by the delivery note and/or the invoice. In case of product repair, the customer can handle this repair directly, process it and make the shipment. For this purpose, please contact FAIRINDO and request the necessary instructions. It is very important that all product returns are perfectly realized, packaged and protected without labels on the original packaging and protections. If the product arrives at the FAIRINDO premises with insufficient packaging damage or protection the repair may not be covered by the warranty. If you do not have the original packaging, you will need to use a strong package of sufficient size to insert the corresponding products. It is recommended that the customer use protective equipment in sufficient quantity (bubble wrap, foam, etc…) to avoid any movement of the product inside the package and thus avoid breakage. The customer must indicate on the label the return number indicated by FAIRINDO.

The warranty does not cover consumable products, deficiencies caused by negligence, improper use or handling, connection to the electrical network other than that indicated, incorrect installation or any defect related to an external cause.

On products of a durable nature, the consumer will be entitled to technical service and spare parts stock for a minimum of one year from the date on which the manufacture of the product has ended, without the price of such parts being charged to the consumer, andmay increase after applying them in repairs.
To know the steps to follow in case of problems or failures on a product, please contact:

• FAIRINDO Customer Service at contact@fairindo.com.

To avoid problems with the installation or management of purchased products, make sure you have followed the installation and operating instructions in the user manual.

If the acquired product still does not work properly, you should contact Customer Service immediately.

OBSERVATIONS

The warranty does not cover damage caused by external factors such as voltage rise or fall, abnormal use of the product, or fire, water, electric storm, accidental fall or improper use by individuals or companies not authorized by FAIRINDO.  Similarly, the warranty does not cover wear or misuse of the products, or damage caused by improper handling or storage of the product, before or during use. 
Not covered by warranty, natural loss of brightness or degradation of it. FAIRINDO reserves the right to study, each returned product, by independent specialists: Leaving the free choice of warranty exemption if it is proven by the competent authorities that the rupture was caused by the customer, as well as the partial rupture of the product, to benefit from the warranty and benefit from a replacement or refund of the product. In these cases, the costs of the expert shall be borne by the customer. FAIRINDO is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by persons, damage to property outside the product, loss of profit or profit.

See the service conditions.

12. Liability and Disclaimer

The consumer and the user shall have the right to repair the product, to replace it, to reduce the price or to terminate the contract in accordance with Chapter II TIT. IV Book II of the General Law for the Defense of Consumers and Users.
If the product does not match the order, the consumer can choose between repair or replacement of the product, both options will be free for the customer, which will be carried out within a reasonable time depending on the nature of the products and the purpose for which they were intended.

If the repair and delivery of the product is completed, the product still does not comply with the contract, the consumer may demand a replacement, a price reduction or the termination of the contract.


ADDITIONAL INFORMATION
FAIRINDO may discontinue, partially or totally withdraw or cancel products that are not under contract at any time and without notice. This provision shall not apply to products which are reserved for registered users or which are subject to the specific conditions.

13. Customer Service and Claims

To file a complaint or complaint with FAIRINDO, the customer must contact the customer service by message at contact@fairindo.com


According to the online dispute resolution for the EU consumers and in accordance with art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform available at the following link:

 http://ec.europa.eu/consumers/odr/

14. Applicable legislation

The parties submit, at their option, to resolve disputes and renouncing any other jurisdiction, the courts of your domicile. The language used will be French.